We couldn’t be the world’s largest flooring manufacturer without great partnerships.
Mohawk relies on a variety of vendors to provide goods and services that help us do what we do best. One of the ways we maintain good working relationships with our vendors is by processing invoices and resolving any issues that arise with those invoices in a timely manner.
Not only does this foster goodwill with our vendors, it also helps the Company save money. In many cases Mohawk has agreements in place that allow us to pay a discounted price when we process invoices within a certain timeframe. When we do not process these invoices within the timeframe, we miss out on our discount.
To help ensure these invoices are processed in a timely manner and to provide additional accountability with the AP Workflow system, a new five business-day escalation process will be implemented, effective Monday, Oct. 23.
AP Workflow users are being asked to process invoices and resolve issues within five business days. If five business days pass without invoices being paid or issues being addressed, the item will be escalated to that individual’s manager. The manager will have five business days to address the issue before it is escalated to their manager. This will continue up to seven levels.
To avoid the escalation process and to help the Company save money, AP Workflow users are encouraged to promptly process invoices and resolve issues within five business days.
Thank you for your cooperation.